Frequently Asked Questions
Everything you need to know about our premium wooden puzzles.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your puzzle, you can return it in its original packaging for a full refund or exchange.
Are your wooden puzzles sustainably sourced?
Yes, Victory Wooden Puzzles is committed to the environment. All our products are crafted from FSC-certified sustainable wood and use non-toxic, eco-friendly inks.
What happens if I lose a puzzle piece?
We offer a 'No Piece Left Behind' guarantee. If you lose a piece, simply contact our support team with your order number and a photo of the surrounding area, and we will ship you a replacement piece for free.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do the puzzles come with a guide or poster?
Yes, every Victory Wooden Puzzle includes a high-definition reference poster of the artwork to assist you in your assembly process.